We built our products to last and be repaired. Depending on the issue, you might be able to repair it yourself as we encourage and empower people to care for their products. Contact us at service@fabici.ca with your issue and the product serial number and we will process your request.

Contact us at info@fabici.ca with your issue and the product serial number and we will process your request. The shipping cost of the return will be covered by you. Once we have inspected the product and made our diagnosis, we will let you know what the oprions are.

FABICI products are built to last. Of course, they are covered under Quebec’s legal warranty laws as stipulated by the Office de la protection du consommateur, but also by FABICI. You can find the product’s warranty duration in the Impact Facts of that product. Impact Facts can often be found written on a metal plate attached to the product on the product’s boxcard/booklet provided with the purchase or by emailing info@fabici.ca.

The FABICI “Built to Last” Warranty covers the general construction of the product for its intended purpose. If by no fault of your own, it breaks in any way you can’t use it anymore within the warranty duration; we will either (in the order described) repair it, refurbish it or replace it with an equivalent working model. The warranty does not cover aesthetic damage and normal wear.